You may cancel your order at any time before it has been shipped. Once your cancellation request is processed, a full refund will be issued to your original payment method. Please note that orders already in transit cannot be canceled. To cancel an order, please contact our customer service team as soon as possible with your order details. Refunds for canceled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing times.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be subject to a restocking fee or may not be eligible for return. To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed.
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please note that shipping costs are non-refundable unless the return is due to our error. Some financial institutions may require additional time to process and post the refund to your account. For items purchased during promotional periods, only the final sale price will be refunded.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company as processing times may vary. If you've done this and still have not received your refund, please contact us immediately. We will investigate the matter and work with our payment processor to resolve any issues. Please have your order number, refund confirmation email, and payment details ready when contacting us about a missing refund.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Solemate
Address: 7804 Abercorn Street, Savannah, GA
E-Mail: [email protected]
Phone: +1 439 753 6364
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays. We strive to respond to all inquiries within 24 business hours.
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