At www.solematel.shop, we prioritize your privacy as much as you value your comfort in our footwear. Trust is the foundation of our relationship with customers, and we are committed to transparency in how we handle your personal information. This policy outlines our practices to ensure you feel secure while browsing, shopping, or interacting with our services.
To provide a seamless experience, we collect both automatic and voluntary data. Technical details like your IP address, device type, and browser version help us optimize site performance. When you make a purchase or create an account, we may request personal details such as your name, email, shipping address, and payment information—all stored securely and used solely for intended purposes.
Your data enables us to process orders efficiently, offer tailored recommendations (like suggesting lightweight hikers for outdoor adventures or stylish boots for urban wear), and resolve customer inquiries promptly. We also analyze aggregated trends to improve our product range—whether it’s enhancing trail runners for durability or refining dress boots for elegance—while keeping your individual preferences confidential.
Cookies help personalize your journey on www.solematel.shop. Functional cookies remember your cart items, while analytical cookies (e.g., Google Analytics) track broader patterns—like which footwear categories (e.g., sport shoes vs. casual sneakers) attract the most interest. You can manage cookie preferences via browser settings, though disabling them may limit features like saved wishlists.
We employ industry-standard encryption (SSL/TLS) for transactions and restrict database access to authorized personnel only. Regular security audits and PCI-DSS compliance for payment processing ensure your sensitive information—from credit card details to hiking boot preferences—remains protected against breaches.
Trusted partners assist in delivering your orders and enhancing our services. Shipping carriers receive only necessary delivery details, and payment gateways like Stripe or PayPal handle financial transactions independently. For marketing insights, we may share anonymized data with platforms like Meta or Google Ads—never selling your personal information.
You retain control over your data. Request access, corrections, or deletion of your account details anytime. For questions about this policy or to exercise your rights, email us at [email protected]. We aim to respond within 48 hours and will never discriminate against privacy-related requests.
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